Ledger, the leading hardware wallet services provider has responded to the glitches encountered by XRP users when trying to execute transactions on the mobile version of Ledger Live.
Per an official update from the team, XRP is currently incompatible with Ledger Live mobile. Accordingly, it has been observed that some XRP users are experiencing errors using the wallet service.
In particular, users are unable to either add an XRP account or send the crypto asset through the Ledger Live mobile self-custody application, Ledger Support revealed on Tuesday. As shared by some users who have lodged their complaints, the error message often shown reads, “API HTTP 418.”
Notably, the non-standard error code “HTTP 418”, created by the Hyper Text Coffee Pot Control Protocol (HTCPCP) usually shows when the server a user is trying to communicate with does not support the associated request.
These issues have left many users worried about the safety of their XRP assets held on the app. However, Ledger took to Twitter to assure the XRP community that their assets are fully secured, urging customers to upgrade their mobile apps to the latest update (v.3.20.1). Meanwhile, users said v.3.20.1 is the cause of the recent issues.
“Rest assured, this has no effect on the security of your funds. In the meantime, please ensure your mobile app is on the latest version (v3.20.1),” Ledger Support tweeted.
The team has also recommended that users utilize Ledger Live desktop to view and manage their XRP holdings until the issues with the app’s mobile version are sorted.
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