The team behind Xumm has issued a critical warning to Samsung users, specifically those with Samsung Galaxy S21 devices. Xumm announced on X that Samsung’s newest operating system update, released on October 12, opens Xumm wallet users to substantial risk in terms of data security.
The Samsung Update Problem
Xumm is a non-custodial wallet for the XRP Ledger (XRPL) that allows users to interact with the XRP Ledger and 3rd party tools while safeguarding their keys. The update potentially breaks Xumm wallet’s secure data store, breaking the app’s main function and preventing it from opening. For anyone who hasn’t installed the update, Xumm advises users to be sure that they have their secret keys before installing the update.
Read Also: XRP Ledger-Based Palau Stablecoin Project Abruptly Halted: Details
Xumm recommends that users with their secret key uninstall Xumm, install the update, and reinstall the application. Then they can import their account using the secret key.
We are getting reports from Samsung + @XummWallet users, specifically: Samsung Galaxy S21 users.
The Samsung operating system update pushed on Oct. 12 by Samsung damages the @XummWallet secure data store.
This results in Xumm not opening again. Check if you have your secret… pic.twitter.com/wdMbf6rfyw
— XUMM Support (@XummSupport) October 23, 2023
Users with Xumm Tangem cards and those with a Written Down Secret (Numbers) can re-import them. However, for users who are unsure about the status of their accounts or secret keys, Xumm suggests rekeying their accounts before proceeding with the download and installation of the Samsung software update.
Xumm strongly encourages users facing problems to use the Xumm Support xApp within the application. The support team emphatically warns against relying on social media channels for support, primarily due to the proliferation of counterfeit support accounts on X trying to scam unsuspecting users.
Xumm also clarifies that this is not a security breach on their end, and users’ wallets have not been tampered with. The problem comes from the new Samsung update.
We are on twitter, follow us to connect with us :- @TimesTabloid1
— TimesTabloid (@TimesTabloid1) July 15, 2023
Read Also: Expert Shares How XRP Holders Can Earn Passive Income On XRP Ledger AMM
The Community’s Response
One user called for Samsung to explain how this happened, and another stated that his Samsung Galaxy S21 Ultra had no problems after the update. They speculated that this could have been caused by a more specific problem and not just the update. However, they commended Xumm for giving its users a heads-up.
One user added that he didn’t have any problems with the Samsung Galaxy S23 Ultra. However, another stated that he had the same issue on that phone.
Xumm was emphatic that this was not a breach. However, the issue does not occur on every phone with the update installed, so this might be bigger than just installing an update.
Meanwhile, a crypto enthusiast recently lost 17,000 XRP on her ledger wallet. Although Xumm hasn’t been hacked, it is important for users to follow instructions and only seek help from official help channels like the Xumm xApp.
Follow us on Twitter, Facebook, Telegram, and Google News
